> For the complete documentation index, see [llms.txt](https://docs.ashhost.in/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ashhost.in/important/refund-policy.md). # Refund Policy **Refund Policy** Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase. In case of dissatisfaction with our services, clients have the liberty to cancel their services and request a refund from us. Our Policy for the cancellation and refund will be as follows: For Cancellations please contact the us via contact us link. Requests received later than 48hrs before the end of the current service period will be treated as cancellation of services for the next service period. 1\. ASHHOST does not accept any refund requests that are not covered by our refund policy by placing an order. 2\. We will deny a refund if the customer claims not to know how it works. He is responsible for installing and configuring all software and plugins on his server. **Products/Services Eligible for a Refund under Standard Refund Terms:** * Web Hosting **Products/Services NOT eligible For Refunds:** * Game Servers Hosting * VPS Hosting For additional support or questions regarding your cancellation, you can [contact us](https://ashhost.in/) by telephone or submit a support ticket through your Ash Host billing. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.ashhost.in/important/refund-policy.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.